October 2, 2014
As I said, many times, to both you and Rick... those of you at Smart Construction are my new hero's. I'm writing this letter to formally communicate my gratitude to you for your exemplary work.
My initial contact with Rick Wilson was great! He was so clear and helpful in explaining the process you were about to undertake with my insurance company. He was positive and steadfast in his resolve that my roof had hail damage and that Smart Construction would do whatever was necessary to be sure my insurance company did the right thing. And, as we know, later that perseverance was needed, when the insurance company initially denied the claim. You fought for me and I can never express how much that meant.
Your roofing personnel were so careful with my property. I realize they went to great lengths to insure my "many" plants were not damaged. I was amazed because with the complexity of my landscape I was expecting some damage. They did not damage one leaf! They were quiet, methodical and did an excellent job!
Pavel, your constant attention to the job was unexpected. You checked in with me every night, while the job was under construction, to be sure all was well and to answer any questions I might have. You provided the best oversight and service I've ever experienced with a service provider. You were so generous in "going the extra mile" many times. Especially with the rebuilding of the garage fascia and other repair work that you did.
There are not enough words to express my appreciation for you, Rick and all of the other Smart Construction personnel who worked on my house. I certainly came to completely trust you and your company, because you earned it every step of the way! I have recommended Smart Construction many times in the past few weeks and will always do so happily. I wish you the best and know you will always be successful because you care about your customers and have a very high standard for your employees!!! I am a happy beneficiary of Smart Construction!